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  • What is the pricing structure? Are there any hidden costs?
    SportNinja charges a basic monthly subscription fee. The subscription is $50 per month for “Pro” and $100 per month for “Ultimate” - for under 500 unique, active participants per month. Over 500 participants, the charge is based on a standard, tiered scale. Participant counts are measured and billed monthly. You can pause your subscription at any time and retain all users and data. There are no other hidden fees!
  • How do you define Participants?
    Monthly subscription charges are based on the total number of unique active participants during the monthly billing period - as well as future competitions. Subscription levels are tiered in increments of 500 participants and calculated based upon the product-level you have chosen. Unique Participant count includes: all system roles: Players, Team Officials, Officials, Admins
  • Can I pause my subscription during the off-season?
    Yes, you can pause your subscription during the off-season. Here’s what you need to know: When there are active competitions and games being scored, all unique participants count towards the total monthly charge. If there are no active competitions or games being scored, users can still view, edit, and take registrations. In the paused state, your account becomes view-only. All statistics, standings, teams, and participants are retained, but you won’t have write capabilities. This allows you to reduce costs during the off-season while still maintaining access to important information.
  • How can I start using SportNinja?
    If you’re a League Owner or Administrator - you can create an Org Account on the web for free today and instantly test and score games with your own personal sandbox/demo league. If you are a player on a team or in a league that is using our platform, then it’s best to receive an email invite from your league or team rep (as this will directly connect your email with your player profile)
  • How do I upgrade to a paid Account?
    Log in to your account on the web, navigate to the top-right corner - under “Account Settings” you will have a “Subscriptions” tab where you can upgrade. Once you subscribe you will immediately have access to the Registration feature and other capabilities. If you have any questions or issues, please reach out to us - support@sportninja.com.
  • What is your return policy for SportNinja?
    We accept returns for SportNinja within 14 days of purchase. To initiate a return, please email our customer service team at support@sportninja.com.
  • What payment methods are accepted by SportNinja
    SportNinja accepts major credit cards such as Visa, Mastercard, American Express, and Discover, as well as Google Pay and Apple Pay.
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