Frequently Asked Questions
Manage your organization with advanced reporting and analytics tools. Gain full visibility into registrations, payments, player data, and more.
Eliminate scheduling headaches with next-generation AI that builds balanced, conflict-free schedules for your leagues and tournaments.
Easily integrate SportNinja’s core capabilities with your existing systems for a unified tech stack through our API.
Connect with your participants at scale. Post updates to social feeds, send emails, and track impressions and analytics. Perfect for league announcements, engagement campaigns, and sponsored content.
Handle league and club registrations in one place. Simplify payment collection, track compliance, and manage memberships effortlessly.
Your brand runs on its own secure, high-performance infrastructure - fully isolated for maximum reliability, customization, and enterprise-grade security.
SportNinja has been designed specifically to reduce the time and effort it takes to manage sports organizations with all features and users seamlessly integrated, saving you time and money.
SportNinja eliminates the need for paper, and uploading of game sheets and allowing for official scoring in real-time.
SportNinja has been designed to improve engagement and easily communicate with all of your participants - increasing interest and retention.
ALL - staff, officials, players and followers can use SportNinja!
Anyone can download the app, search and follow a Competition or Team (including live in-app video streaming). SportNinja is great for friends, family and spectators who want to follow along with real-time updates.
If you’re a League Owner or Administrator - you can create an Org Account from our website and instantly test and score games with your own personal sandbox/demo league. Contact onboarding@sportninja.com with any questions. We provide complete onboarding support at no cost.
If you are a player on a team or in a league using our platform, here’s more details on how to join your team.
We offer a comprehensive set of League and Team Management features compatible across the Web and Mobile app.
A few Key Features of the platform:
Official Scoring from any Mobile device (iOS/Android)
Live Stats, Game sheets, Standings and Schedules
Registrations/Payments
Waivers and Suspension Mgmt (Scoresheet Integrated)
Player Attendance
Communications: Announcements, Auto-Notifications/Updates
Team Chat (Messaging)
Tournaments (Custom set-up and Brackets)
Live Video Streaming with Auto-generated Highlights
Integrations with Daysmart, Video Providers
Upload videos and YouTube Integration
Features by Subscription Plan - https://www.sportninja.com/pricing
It is extremely easy and intuitive to use for Admins and Participants.
The platform is Roles and Permissions-based, so you can give as much or little access as you choose to: staff, officials and team reps.
All core features are available on both the web and mobile app.
The Mobile app provides the best experience for Players and Teams.
The Web platform is ideal for Admins when initially setting up Organizations and Competitions. Scoring then takes place on Mobile.
Absolutely. The SportNinja platform is extremely powerful and equally flexible and easy to use for all league sizes.
Small leagues with as few as 4-6 Teams can get fully set up to score in less than an hour!
Our largest organizations have 60,000 - 80,000+ participants across many sports, in facilities and complexes throughout the country. We can support larger organizations with our integrations and any custom requirements, as needed.
SportNinja charges a basic monthly subscription fee.
The subscription is $50 per month for “Pro” and $100 per month for “Ultimate” - for under 500 unique, active participants.
Over 500 participants, the charge is based on a standard, tiered scale. Participant counts are measured and billed monthly. Further details here: https://www.sportninja.com/pricing
You can pause your subscription at any time and retain all users and view-access to your data.
There are no other hidden fees!
Yes - absolutely. Registrants can pay on mobile or web with any major Credit Card, as well as Apple and Google Pay.
We provide many outstanding tools for communicating and engaging with your entire organization.
Announcements can be delivered directly to everyone’s Home screen on web and mobile (or targeted to specific Competitions and Groups)
Team Chat allows for direct messaging in real-time within teams.
Push Notifications, Updates and Reminders are automated for each user's Game Attendance, Schedule and Score updates.
You can also easily manage communications via email, phone, etc.
Our Support is second to none.We can be reached using multiple channels (web-chat, email, Zendesk support site) and frequently respond within minutes.
We also provide a library of online Support Resources: Articles, Training Materials, How-to’s and Videos.
Onboarding and Training is fully included with our standard process.
Many smaller leagues can subscribe and configure everything themselves.
Our onboarding team will meet as often as you need to ensure you are completely comfortable.
We will provide virtual Training to your team as needed, upon request.
Yes, we have the following integrations available with the Ultimate plan:
Daysmart (facilities management)
LiveBarn (video stream) - 2024
HomeTeam Live (video stream) - 2024
If you have an integration you’re interested in, please contact our team - sales@sportninja.com
Yes, they can. Though the system has been designed for League Admins and Official scorekeeping to manage schedules and scores, any team or club could adopt the platform independently and track these themselves.
If you’re interested - please reach out to support@sportninja.com and we can help you get started!
Yes! You can take advantage of our entire platform of features with any sport you choose, including customizing the background.
You can score Hockey, Soccer, Field Hockey, Lacrosse and Floorball with full stats on any mobile device.
You can score every other sport with basic stats (including score, points, games played, win/loss/ties, etc) on any mobile device.
We continuously strive to deliver the best experience for all of our customers by reducing costs and increasing efficiency and participant engagement!
We have an average customer review rating of 4.8 out of 5!
Read our Customer Reviews and Testimonials on G2.com, Capterra, GetApp and SoftwareAdvice!
Our team is continuously working to deliver an outstanding, innovative product for all users. We release product updates twice per month with improvements and new features. In the next year we have many big, exciting features for Teams and Players.
SportNinja is an innovative League and Team Management platform.
We are the leader in Mobile Digital scoring, allowing for real-time, official stats with a mobile app that is for free for all participants with: attendance, team chat, notifications and more!
SportNinja charges a basic monthly subscription fee.
The subscription is $50 per month for “Pro” and $100 per month for “Ultimate” (for up to 500 unique, active participants, then tiered upwards).
Participant counts are measured and billed monthly.
You can pause your subscription at any time and retain all users and data.
There are standard transaction fees for Registrations (payments taken) based upon the payment gateway used. SportNinja offers multiple options, (Stripe, SportsPay) which offer competitive transaction rates.
The system is free for all of your players and participants.
There are no other fees!
Monthly subscription charges are based on the total number of unique active participants during the monthly billing period - and upcoming competitions open for registration. Subscription levels are tiered and calculated based upon the product-level you have chosen.
A Participant is a player, coach, team rep - and anyone who is admin or official in an active league.
It does not include fans or followers.
Yes, you can pause your subscription during the off-season. Here’s what you need to know:
When there are active competitions and games being scored, all unique participants count towards the total monthly charge.
If there are no active competitions or games being scored, users can still view, edit, and take registrations.
In the paused state, your account becomes view-only. All statistics, standings, teams, and participants are retained, but you won’t have write capabilities. This allows you to reduce costs during the off-season while still maintaining access to important information.
If you’re a League Owner or Administrator - you can create an Org Account on the web for free today and instantly test and score games with your own personal sandbox/demo league.
If you are a player on a team or in a league that is using our platform, then it’s best to receive an email invite from your league or team rep (as this will directly connect your email with your player profile)
Log in to your account on the web, navigate to the top-right corner - under “Account Settings” you will have a “Subscriptions” tab where you can upgrade.
Once you subscribe you will immediately have access to the Registration feature and other capabilities. If you have any questions or issues, please reach out to us - support@sportninja.com.
We accept returns for SportNinja within 14 days of purchase. To initiate a return, please email our customer service team at support@sportninja.com.
SportNinja accepts major credit cards such as Visa, Mastercard, American Express, and Discover, as well as Google Pay and Apple Pay.